FAQs

FAQs

Accurate
Assessment

We assess your situation thoroughly before suggesting a treatment.

Reliable Communication

We communicate honestly about your condition right from day one.

Prompt
Response

We read all of your queries in detail and respond to them on time.

Frequently Ask Questions

We are here to Listen, Care, and Change your life. The Care You Deserve is our commitment. The outcome depends on how willing You are to commit to your treatment.

Dr. Ndubaku sees each patient as a unique being. As a result, she explores every aspect of that individual’s lifestyle, stressors, including beliefs that could impact mental health. Having watched family members and friends suffer needlessly before receiving good psychiatric care, she made a personal decision to go into this profession with the philosophy of treating each patient as she would want a loved one to be treated—with honesty, compassion, and empathy. Do you need some honesty and compassion in your care? Then give us a try.

Yes, we are well aware that life gets busy, so we offer weekend/evening telehealth services. Prearrange a special time that works for you outside of our regular scheduled hours for an additional fee.

f you have a crisis or believe that safety is a concern, please call 911 or go to your nearest emergency mental health center. This is not a Crisis Clinic. Please call the National Suicide Prevention 24/7 line 1-800-273-8255 if you think about committing suicide or hurting yourself. Dr. Ndubaku does not respond to after-hours calls, crisis care, or house visits. If you are in crisis, seek emergency care accordingly. If you have attempted suicide or self-harm within the last year, you may want to consider an aggressive treatment option such as in-patient care, out-patient hospitalization, or a practice that can offer you after-hours support. Your safety is paramount to us.

Yes, you can. Dr. Ndubaku will gladly work with your therapist to ensure well-coordinated care. Phone call requests outside of your visitation time will be billed at $75 per 15 minutes.

We kindly request at least 48 hours’ notice for cancelations or appointment changes. For cancellations with less than 48 hours or failing to show up, a 100% service fee is applied. Please review our payment policy.

Yes, they are listed on our homepage. Dr. Ndubaku is also considered an “Out of Network” provider for most PPO insurance plans. Services can be paid with credit cards, Zelle, ATM cards, wire transfers, Venmo, and a Health Savings Account (HSA). Also, she can provide a superbill upon request for insurance reimbursement. Please check and confirm with your insurance agency regarding their reimbursement rates for the services before your appointment.

We welcome all faiths. Please inform us ahead of time of any religious preferences, and we will do our best to accommodate them. Dr. Ndubaku takes cultural competency seriously.

Go to Book Appointment page or click the Get Started tab to request an appointment. We will send you the appropriate forms once we receive your appointment request.

Currently, we do not offer any disability or worker’s compensation evaluations. Our goal is to move you towards a functional life.

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